Some taxpayers can relate to a scene in Disney’s “Zootopia.”
It features sloths manning a DMV office. These folks would simply swap it out with the Internal Revenue Service (IRS).
But its commissioner Danny Werfel is on a mission to change that. With a new branch in their Office of Appeals.
Allow me to translate this news for your tax resolution purposes.
The main goal of this Alternative Dispute Resolution Management Office (ADR) is to accelerate tax resolutions.
They are “committed to providing taxpayers who wish to resolve their issues without litigation a choice of early resolution options,” stated Werfel, and “ensure taxpayers are aware of these options.”
Why it’s advantageous:
It operates outside of the usual litigation process. Administrating and managing cases before they create more headaches for both parties.
Operating closely with stakeholders, legal professionals, dispute parties, and others, the office ensures fairness and efficiency. At least that’s the aim.
General methods:
There’s a difference between negotiation and conciliation. The former is direct communication between parties, while the latter is handled through a third-party.
Specific offerings:
Updates to the first couple include removing barriers to access and piloting other changes.
Such as:
Collaboration is planned between this new department and their business operating divisions:
However, these improvements won’t replace the established appeal process.
This move comes as a declining number of people are using their programs. One could infer that is a good sign for taxpayers.
Perhaps less are finding themselves at odds with the agency.
Or more are locating reputable experts to guide them. Namely, tax professionals who specialize in wrapping up these types of situations.
Statistics on the exact number of people requiring these services are tough to find.
But the IRS reported that at the end of fiscal year 2022, there were close to 11.4 million delinquent filers. An increase of almost 18% from 2021.
So, there is still very much a need.
We are in the digital age. Leading to a large disparity between available tax resolution services.
As we continue, I’ll contrast the two present selections.
During a March speech at American University, the IRS commissioner identified the whale in the room. That the federal revenue service is unpopular.
Inefficient return and refund processes. Drawn out wait times.
He didn’t deny the difficulty in changing this perception of the public. His hope is that a more digitized agency will shift the needle.
Werfel stated, “We’re catalyzing this transformation because a digital-first IRS is a generational imperative. It’s how most taxpayers want to interact with us in the 21st century.”
He added that the eventual goal is to allow someone to complete all their interactions without speaking to a human.
The Inflation Reduction Act of 2022 is funding this evolution.
In case you missed its passage, the government took aim at three areas:
Okay, the last one makes no sense. But the other two seem like relevant issues.
Whether the massive investment helps as stated is to be determined. I’m not holding my breath though.
Computerized benefits per the federal agency:
They are unsurprisingly motivated to collect $520 million from millionaires who owe them.
Don’t be surprised if the IRS’s foray into digital includes AI. Scratch that. Count on it.
I’m not a fan of artificial intelligence because it’s error prone. For our purposes, let’s imagine a scenario.
Taxpayer Bob is incorrectly flagged as being delinquent. Courtesy of the machine speeding through masses of data.
One of the thousands of newly hired IRS agents knocks, or better yet, breaks down his door. Should the agency determine a blunder was made, an apology won’t exactly cut it.
You may be saying this sequence of events is implausible.
Maybe thirty years ago. Not in today’s America.
Chatbots and other supposed time savers might be okay for simple tax issues. Unfortunately, money owed to the IRS doesn’t fit into that category.
It needs the human touch.
Without it, the odds of misunderstandings abound. And for your average citizen, this creates unnecessary stress and anxiety.
Just as a tax professional should double check every return by hand, the IRS shouldn’t outsource sensitive collection to AI.
Increased online interactions does free up IRS employees to focus on other encounters. In theory making them more available for your call or visit.
Either way, it won’t happen immediately. Going back to Werfel, he compared the effort involved to be a “large mountain to climb.”
When tax help relief is needed, you’re assailed with promises from various sources:
All you want is peace of mind. Being inundated with unprompted messages has the opposite effect.
As should be true in other areas of your life, I encourage you to seek wise counsel.
Rather than spending untold hours searching, I’ve made your exploration a bit easier.
Something is missing from the accounting field.
A human approach to personalized tax resolution services. Zelienople, PA is our home, but we’ve worked with businesses and individuals across this great nation.
Aiding their arrival back to good standing with the federal and state governments.
Our small, but dedicated team of certified tax professionals and an IRS Enrolled Agent assist with:
We can clean up the debacle of that unorganized box of tax documents. For a monthly fee, we can counsel you on deductions and breaks to use next time.
Offload your tax resolution needs today. And take the first step towards reclaiming your joy and happiness!
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